Students’ Policy

Everything you need to know about scheduling, breaks, makeup classes, and payments — so your learning journey runs smoothly.

These simple guidelines keep things fair and clear for every student and teacher. Please take a moment to read them.

Class Rescheduling

You may reschedule a class if you notify the support team at least 2 hours before the scheduled time. Requests made less than 2 hours before will result in cancellation of that session — with no makeup class or refund.
Each student may reschedule up to 50% of their classes per month.
Rescheduling or cancelling must be done through our support channels (WhatsApp or Email) — not directly with the teacher.
Please choose your class times based on your own availability. You can reschedule to any open slot within your teacher’s shift.
No-shows: if you miss a class without notifying us in advance, it is treated as a late cancellation — the session is counted, with no makeup class or refund.

Makeup classes can be arranged for the past 2 months only.
They are subject to teacher availability, and must be scheduled within the teacher’s working hours.

Payments are made in advance. Monthly invoices are sent automatically once classes are scheduled.
Payment is due every 4 weeks. If payment is delayed beyond 3 days, classes are paused until payment is received.
We accept a wide range of secure payment methods — credit and debit cards, Stripe, PayPal, Wise, Zelle, and Apple Pay. Invoices are sent by email or WhatsApp.

Please attend your classes on time. If you’re late, your teacher will wait for up to half the class duration.
Any minutes missed due to lateness cannot be made up.

Your time is respected too. If a teacher is late, the missed minutes are made up — either within the same session or in a separate makeup class.
If a teacher needs to miss a scheduled class, you’ll be notified as early as possible and given a full makeup class at a time that suits you.

If you decide to stop your course, you may request a refund for any scheduled future classes that you haven’t taken yet.
Classes already completed, and sessions cancelled late or missed without notice, are non-refundable.
To request a refund, simply contact our support team and we’ll take care of it.

We’re a community built on sincerity and good character. We ask that students and teachers treat one another with kindness and respect at all times.
Abusive or inappropriate behavior toward teachers or staff may result in the suspension of classes, without refund.

Scholarships are available for students who are unable to afford the current class prices.
To apply, just reach out to us at Support@QuranCave.com for more information.

For any rescheduling, breaks, or payment questions, reach our support team anytime:

Quran Cave · Clear guidelines for a smooth journey.